Senior Tech Support Specialist

Company: VirtualVocations
Location: Macon
Posted on: November 8, 2024

Job Description:

A company is looking for a Senior Tech Support Specialist to support clients globally within a Desktop-as-a-Service (DaaS) environment.

Key Responsibilities

Act as the second line of support and escalation point for client issues
Investigate problems, identify solutions, and document findings
Implement automation improvements to reduce repetitive issues and prevent future occurrences

Required Qualifications

Over 5 years of experience in a Managed Service Provider (MSP) or similar environment
Proficient in SQL Server, firewalls, virtualization, RMM tools, Office 365, and Azure
Experience with a variety of third-party applications and services
Ability to explain technical terms in a non-technical manner
Strong understanding of Great Customer Experience

Keywords: VirtualVocations, Albany , Senior Tech Support Specialist, Other , Macon, Georgia

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